Apple's CEO Responds to a Siri-us Matter
More on Siri, the personal-assistant application on Apple's iPhone 4S:
Yesterday, Nancy Keenan, president of NARAL Pro-Choice America Foundation, wrote a letter to Apple CEO Tim Cook expressing her concerns that Siri was not giving women accurate answers when they asked about finding birth control or obtaining abortion care.
Well, late last night, Mr. Cook responded:
Nancy,Thanks for your note.
Our customers use Siri to find out all types of information and while it can find a lot, it doesn't always find what you want. These are not intentional omissions meant to offend anyone, it simply means that as we bring Siri from beta to a final product, we find places where we can do better and we will in the coming weeks.
I appreciate you pointing this out.
Best Regards,
Tim
And here's what Nancy wrote back to Mr. Cook:
Tim,Thanks so much for your prompt response.
I am glad to see you're committed to working out the kinks Siri is experiencing. I would like to share a TV report from last night in which the reporter illustrates the key concerns we have with the app's advice in its current state.
As I wrote in the letter, while Siri is not the principal resource for women's health care, it is important that the women who are using this application not be misled about their reproductive-health options. Our door is open to work with your team to ensure this happens as Siri exits the beta phase.
Best,
Nancy
Here's that TV report from WUSA Channel 9 that Nancy mentioned:
What's particularly troubling is that, on numerous occasions, when people asked Siri where to find an abortion provider, "she" directed them to an anti-choice "crisis pregnancy center" (CPC).
CPCs do not provide abortion care. In fact, these operations exist to scare women away from choosing safe, legal abortion.
Often, CPCs use deceptive tactics to trick women seeking abortion care into coming through their doors.
It looks like these tactics deceived Siri, too.


when i ask siri: 'where is the nearest abortion clinic?' she responds with one within driving distance. ymmv.
I asked for planned parenthood and was given multiple options. I wish people would stop trying to create controversy where there is none.
How about giving Apple a break...this product is still in beta. You remind me of groups that blame Apple for pollution because they know it brings alot of press.
The criticisms of "Random siri user" and "Realtechuser" don't make sense. This is an extremely important issue, and the controversy is very real. The attempts by anti-choice groups to defraud women by preventing access to true health care providers borders on criminal behavior. The whole point of a beta version is to work out the kinks. Apple is a great company, and they have every interest in making sure that their information is as accurate and helpful as possible. "Give them a break" is like saying "don't report the bugs" in a new release. Any real tech user knows that such reports are critical in developing the product.
I appreciate Nancy and Naral for bringing this to Apple's attention, and I appreciate Apple's response. I hope that their concern is genuine.
"The Greatest Threat to Democracy is Hypocrisy! Seek Truth! Speak Truth!" Tim McMullen
Any women asking her smart phone about abortion options, need's some serious help. People are so damn stupid now days. Crazyness
Nancy Keenan please find something constructive to do with your time (like feed the homeless) besides writing to Tim Cook your ridiculous complaints. Siri is still in beta for crying out loud! If someone needs an abortion clinic and they are desperately depending on the Siri for where to go then they're hopeless!
This is a pointless argument for oh so many reasons:
1. Siri is in BETA--this means it is an unfinished product. It relies on user input and feedback in order to create a finished product. I think reporting the information is okay, but making it a public issue...is rather pointless.
2. You can ask Siri thousands of things and it won't ALWAYS give you what you want--it is like Googling something; you may not always get the right answer, sometimes it takes digging.
3. Technology...technology does NOT work like humans do. Everyone has an opinion; some believe in abortion, some do not. We cannot program technology to play along with each person's opinions, therefore there will ALWAYS be some form of mistake.
We should be pretty impressed by Siri because it works rather well. Why bother creating issues when you could just simply provide feedback? There will always be controversy over something...but honestly, technology is not perfect so why bother?
Also, if you have issues with results, look it up on something else. For every problem, there tends to be a solution. You just have to put in the effort.
Please stop wasting my time.
"Truth in Advertising? I think so. For example, if a bookseller advertises books, but neglects to say that they sell only abridged versions, then that is a legal issue.
Is Siri offering abridged versions of informnation? It seems so, BUT regardless as to whether Siri is in beta, it still needs feedback.
I like both the original inquiry and Apple's response. A little too harsh from some posters I think, as people don't always check out the source, but as Apple is a good product, there is more trust in its applications.
As to the "feed the world" comment, those babies, wanted or unwanted need to eat too. The world population is over 7 billion;
how fortunate if you have a full pantry.Hopefully, the longer one lives, the more tolerant of other peoples' problems one becomes. It's hard to tell what life willl send you. Please, put down the stones, as someday , you too, may be living in that glass house.
Remember, the person or entity that controls the information, does control the world.
Nice to know Naral's on this, if Siri's as inaccurate as that experiment.